Do you have a warranty?
Yes. We want you to be 100% satisfied with your Bauerfeind products. Our braces and supports come with a six month warranty. We guarantee that Bauerfeind products will be free from manufacturing defects. We will either replace the product or issue you a refund. (Normal wear and tear during the usage of the product is not considered a defect.)
How you return your product?
WHAT’S YOUR RETURN POLICY?
We want you to be completely satisfied with your purchase. You can try on the product, walk around your home with it, but please do not use it for physical activities or sweat in it prior to returning it.
To return a brace, a return authorization (RA) must be issued from Bauerfeind Canada headquarters within 30 days of purchase. Any return without a return authorization number on the outside of the shipping package will be refused. Returns must be in excellent, like-new condition in the original packaging. Credits for returns are issued only to the original purchaser. Bauerfeind is not responsible for returned packages lost by any delivery service.