How to return your product
WHAT’S YOUR RETURN POLICY?
We want you to be completely satisfied with your purchase. You can try on the product, walk around your home with it, but please do not use it for physical activities or sweat in it prior to returning it.
To return a brace, a return authorization (RA) must be issued from Bauerfeind Canada headquarters within 30 days of purchase. Any return without a return authorization number on the outside of the shipping package will be refused. Returns must be in excellent, like-new condition in the original packaging. Credits for returns are issued only to the original purchaser. Bauerfeind is not responsible for returned packages lost by any delivery service.