How do I find the product I’m looking for on the website?

There are three ways to locate products:

1. via the navigation

The navigation menu offers three entry points: Product line, your sports and your body part - the following pages will help you navigate to the right product.

2. via search bar

You can enter for example the product name or body part in the search bar.

3. via homepage

We also offer entry points on the different sections of our homepage - the following pages will help you navigate to the right product.

How to measure right

Products that work with compression, such as our supports, sports socks and sleeves need to fit your body like a second skin to ensure that they have the needed impact, optimal protection and performance effect.

Therefore it is extremely important that you take the time to measure yourself to be able to select the right size.

You will need:

  • a measuring tape
  • a second person can be helpful as well

To help you, we offer:

  • Measuring videos
  • Pictures with the measure points and instructions
  • Charts to find your right size of the product

These are available product-specific on the product detail pages of each product in the "Fitting size" section.

If your measurements are split between two sizes choose the smaller size.

How to care for your product

Supports:

Follow our washing instructions to keep yourself out of a stinky situation:

Many braces on the market are made of neoprene - a synthetic material used to make wetsuits - or similar materials. Neoprene doesn’t “breathe” and traps sweat, which leads to unpleasant smell and breeding ground for bacteria.

Bauerfeind products are different because they’re made of a high-quality knitted material. Knitted braces are more durable, moisture-wicking and can be easily washed in a regular washing machine.

supports care

  • Machine wash in cold/cool water (~30ºC) using the gentle or delicate wash cycle setting
  • Wash with similar colors using a laundry detergent with no additives (no fabric softener or Woolite)
  • If your product has a velcro strap (like the Ankle Support), please make sure that you do not attach it to the knit, but on the same type of material - (Closure on closure, Strap on Strap)
  • If possible remove pads/inserts before washing.
  • Lay flat to air dry, do NOT put your product in the dryer
  • We recommend washing your product in a mesh washing bag

Please do not make any alterations to the product yourself. Please follow our instructions for use and care. They are based on years of experience and ensure that our medically effective products continue to work for a long time.

After all, only supports that function perfectly will help you. Failure to follow the instructions can also limit the warranty.

  • Avoid contact with ointments, lotions or any substances containing grease and acids.
  • Never expose the Sports Knee Support to direct heat (e. g. heaters, sunlight, in your car, etc.)! This may cause damage to the material, which can impair the effectiveness of the product.
  • To avoid damaging the support, do not turn it inside out.

Sleeves:

sleeves care

Socks:

socks care

How to return your product

WHAT’S YOUR RETURN POLICY?

We want you to be completely satisfied with your purchase! Upon receiving your product please try it on and walk around your home to ensure a proper fit and functionality. If the product is not suitable or needs to be exchange for another size we ask that you please not use it for physical activities or sweat in it prior to returning it.

To return a brace, a return authorization (RA) must be issued from Bauerfeind Canada headquarters within 60 days of purchase. You can request a number via e-mail or online chat. Any return without a return authorization number on the outside of the shipping package will be refused. Returns must be in excellent, like-new condition in the original packaging. Credits for returns are issued only to the original purchaser. Bauerfeind is not responsible for returned packages lost by any delivery service.