How do I find the product I’m looking for on the website?

There are three ways to locate products:

1. via the navigation

The navigation menu offers three entry points: Product line, your sports and your body part - the following pages will help you navigate to the right product.

2. via search bar

You can enter for example the product name or body part in the search bar.

3. via homepage

We also offer entry points on the different sections of our homepage - the following pages will help you navigate to the right product.

How to measure right

Products that work with compression, such as our supports, sports socks and sleeves need to fit your body like a second skin to ensure that they have the needed impact, optimal protection and performance effect.

Therefore it is extremely important that you take the time to measure yourself to be able to select the right size.

You will need:

  • a measuring tape
  • a second person can be helpful as well

To help you, we offer:

  • Measuring videos
  • Pictures with the measure points and instructions
  • Charts to find your right size of the product

These are available product-specific on the product detail pages of each product in the "Fitting size" section.

If your measurements are split between two sizes choose the smaller size.



Congratulations!
You’re now the proud owner of a Bauerfeind product!

Now that you’re all geared up and ready to go, you’ll need to know how to take care of it. Bauerfeind’s knit products must be washed regularly to ensure the strength of the knit and the seams. Regular washing will help to counteract stretching. For light use, washing every two to three uses is ideal. For heavy use more frequent washes may be required.

PLEASE FOLLOW OUR WASHING INSTRUCTIONS FOR BEST RESULTS AND LONGEVITY:

Washing

  • You may machine wash your support, but hand washing may help extend the life of your product
  • Ensure any velcro tabs are secured to their straps, not hanging loose or attached to the knit, which can snag and cause runs in the fabric
  • Machine wash in cold/cool water (~ 30°C), using the gentle or delicate cycle setting
  • Wash with similar colors using any regular laundry detergent with no additives (no fabric softener or Woolite®)
  • We recommend using a mesh washing bag

Drying

  • Lay your support flat to air dry, do not hang it to dry as it may stretch out
  • Do not dry it your Bauerfeind support in a dryer, this can compromise the knitted fabric

 

Please wash your Bauerfeind supports regularly to ensure proper function and retain the compression of the knitted fabric!

  Failure to properly wash and care for the product will not qualify as a defect.

 

How to return your Sports product

WHAT’S YOUR RETURN POLICY?

We want you to be completely satisfied with your Sports purchase! Upon receiving your product please try it on and walk around your home to ensure a proper fit and functionality. If the product is not suitable or needs to be exchange for another size we ask that you please not use it for physical activities or sweat in it prior to returning it.

A return authorization (RA) must be issued from Bauerfeind Canada headquarters. Any return without a return authorization number on the outside of the shipping package will be refused. Returns due to manufacturer defects, or customer dissatisfaction must be submitted within 30 days of receiving the product. All returns must be in original packaging and received in new and resalable condition. For hygienic reasons, all garments that have been worn must be laundered before return for inspection. Credits for returns are issued only to original purchaser. Shipping fees are non-refundable. Bauerfeind Canada is not responsible for returned packages lost by any delivery service.